Of course I wanted to ask

1. why is the ticketing site broken/not showing me the options I need (assumed answer: because you’re on a mac, and no one uses them, except 2000+ designers, front end folks, and other smart people, therefore our intranet isn’t optimized for that weirdo niche OS)
2. why can’t you route the ticket appropriately (assumed answer: because they’re totally separate ticketing systems and you should have been smart enough to know the difference between a printer, copier, and multifunction. duh.)
3. why is this difference not made unambiguously clear when looking for the right place to file a ticket (assumed answer: not my job. also, i put beans in my nose)

… but I know it’s not this guy’s fault. IT in a big company is a thankless job. Front line IT folks are in the best position to know how jacked the internal systems are, and are usually in no position to influence or fix them. Just business as usual. Sigh.