Archive for the 'user experience' Category

Wasted advertising

I’m watching Season 3 of Lost on abc.com. Every 12 minutes or so you have to watch between 15-20 seconds of ads to advance to the next segment. Not too shabby I suppose.

The entire movie player is wrapped in the advertisers messaging on top of a commercial slot. Also not a bad way to showcase the ads.

But the weird and wasted part is that about every other commercial they’re showing is for… Lost. How is that helpful? I’m already here and captive.

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Dear nbc.com on demand video…

Your interface is a serious stinker. Great idea moving off of iTunes. Gives you a chance to showcase that stinker of an interface *and* force me to listen to the same commercial over and over and over again. Are your advertisers totally hooking you up for that? Because after hearing the same jingles over and over again, I can promise I won’t buy anything being advertised.

That is all. Xoxo, Erik

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Designers: FPO PLZKTHX

There has been a design related tempest in a pisspot on gaming websites recently, making fun of (and in some idiotic cases being outraged by) Capcom’s Okami Wii Cover artwork oopsie. This post by GayGamer sums it up:

Wow, I can’t believe I didn’t notice this when it happened. Recently, it was “discovered” that the Okami Wii cover art contains an… abnormality. Amaterasu is barking a translucent IGN watermark. Yep, that’s right, they stole their own artwork off IGN’s web page. I guess the cover art staff could not be bothered to actually use press packs from the original release of the game. (Read More)

As a designer, I am vicariously amused and mortified for Capcom’s agency or design staff. I can’t count the number of times I’ve been rushed to deadline and just grabbed a photo off the web as a placeholder– always with the intention of replacing it with licensed, royalty free, or otherwise appropriate and usable images in before the thing goes out the door to a client. In my case, it usually doesn’t matter much since the contexts are design specs, and either not a final product, or final but web-ui based so any photographic stuff or text will almost always be populated on the fly.

But, you never know what will happen to a document once it’s electronic and not solely in your control. Our team recently put together a tasty little deck that was only intended to help communicate what we were working on one-on-one, with other folks internally. So tasty, in fact, that it was passed up the chain until it became The Presentation used at a Very Public Event. There was a fun, last minute scramble to scrub our once-internal deck of unlicensed art and inside jokes.

In conclusion: Always throw FPO on everything, as a not so subtle reminder to yourself that your work isn’t finished. Make sure you have an alert editor on hand to double check everything before you ship it out the door. And finally, to everyone else: Lighten the hell up.

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yay — I can finally talk about what I’m working on

After over 4 months of mum, I can finally talk about what I’m working on: the Yahoo! OS (open strategy). To be even more specific, managing the design team for the end-user experience of the Yahoo! Application Platform (and more than a little hands-on interaction design, given the scope and speed at which we’re working!)

I’m a bit brain fried right now after spending 2 weeks in a cave with our amazing design team* to produce the presentation shown by Ari Balogh (Yahoo!’s new CTO) at today’s Web 2.0 keynote, so I’ll just link over to Cody Simms’ short and sweet post about the project.

*Particular shout outs to Hans Kim, Mary Choi, Nicole Gregory, Jonas Hinn, and our fearless and truly visionary leader Micah Laaker. (and wade. and chris. and ash. and Denis Roy, our PR guy. And tons of other folks.) I couldn’t be prouder to be at Yahoo! working with such talented people.

Updates:
Jono is excited by the prospect of not answering the question “So, what ya workin’ on?” with the answer “I’d tell you but I’d have to kill you.”

Max is similarly excited, and found the keynote video:

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LinkedIn’s user generated content, sponsored by…

Made ya look? Made me look.

linked in ugc sponsorship

More facebook personalization

Facebook | Home

I don’t think I’ve ever logged on to facebook using a PC.

TomTom 920T GPS Review part deux

This is a continuation from my first review of the TomTom 920T, which i bought just before the holidays (Merry hoho to me). I’ve had some time to get used to my new toy, so I thought I would follow it up with some more thoughts.

Additional things to love:

  • I’ve had almost no problems staying in tune with satellites. Granted I am in the bay area, but I still expected to drop out every once in awhile in rural areas like Woodside. I’ve only had some minor problems on the east side of the financial district, specifically when navigating around the Embarcadero centers.
  • Great battery time. I have no quantitative numbers, but it seems to do a nice job.
  • Nice night-colors. I only have my previous unit to compare to, but this is very usable and melllow, even in day time.

Additional things not to love:

  • My previous review discussed iPod integration. In fact I have an iPhone, which makes a bit of a difference. The iPod Connect cable is not one of the “apple licensed and approved” devices for the iPhone. It does work, but only on the second try. When you plug it in you get a warning on the iphone that it’s not approved, and “would you like to go into airplane mode to minimize something or other”… um. No, but thanks. I dismiss the iPhone dialog box and move to the TomTom, where I navigate into the iPod control area and try to hit my driving playlist. As soon as I touch it, the TomTom reports that it lost the iPod connection. I have to un/replug the cable, dismiss the dialog box again, then it works fine. Every single time. Dunno if it’s a TomTom or iPhone thing, but irritating.
  • Overly global and semi-sticky voice preference. Most of the time I know where I am going. I don’t need to hear turn by turn instructions from the TomTom telling me to keep to “two hundred and eighty Ess Bee [sb=southbound] towards San Ho-Tha [San Jose]” or “Towards San Frahn This-Kaa [san francisco]” So I keep it off most of the time. There appears to be no way to keep voice traffic alerts on while keeping instructions off. Occasionally I’ll jump to the traffic menu to have it speak traffic conditions, which it does quickly and smoothly. Unfortunately this toggles the global voice back on without warning.
  • Overly chatty voice. There are several major and minor turnoffs along my usual route to work. The system seems to be unable to distinguish this so it helpfully tells me to “keep left then follow blah blah for another 2 point 2 miles” where it gives me another prompt to stay left. And another. The whole way down. Useful in an unfamiliar area, but not so much in a known area. This manifests in the text/list route browser as well: 35 miles of my trip is along 280, but the list shows it as about 10 different steps of X.X miles. No roll-up. There should be a “detailed v. simple” instruction mode.
  • Stupid cabling. The worst annoyance is that the traffic antenna cable and iPod connect cable use the same port. So you have to choose which one you want. It already talks to my phone over bluetooth for traffic supposedly, but still wants that antenna plugged in. I don’t know why, and it may be an operator error. Anyway, this means I have the 1) power cable 2) the traffic cable, and 3) the ipod cable to manage. All of which have to be put somewhere, and between those three they fill up my rather small center console box when keeping them hidden.

The only thing that can’t be fixed with software updates is the cord management, so overall I am still very happy with this.

Update: Getting a little less happy with my TomTom in my third review

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Upgrade your DSL now!

Happy/Sadzy

Today, someone in my house was either doing some serious streaming porn, or the interwebs were just slow, but I got annoyed with my dsl speed. I’ve had my ISP for about 5 years, and while I am very concerned that the suck factor might go way up after their recent acquisition by a Big Box Retailer, they’ve been very good. Only a few outages that I’ve noticed and reasonable speeds.

So I went and looked at the marketing pages to see what sort of prices they were offering. The package I bought 5 years ago isn’t present, and the materials are pretty light wrt specifics, so I was not particularly weirded by what appeared to be somewhat higher speeds and somewhat lower prices.

I called the sales office up to enquire about an upgrade. At first it appeared that I would be able to upgrade my existing 1.5 down / 768 up to something along the lines of 8 down / 1 up for about 50% more, and no new equipment required, just a modem reboot. Not too shabby, let’s do it.

Then he called back to let me know their info was incorrect, and I would max out at 3 down / 768 up because we’re about as far away from a phone CO as you can get in the city. Sigh. Bonus points: My price would decrease by about $25 a month.

Rewr. “Really?”, I asked. Yes really. Isn’t that a great deal. It sure is, but why oh why didn’t you offer me this magic upgrade before? Well golly we’re very very busy what with 50k+ customers. Uh huh.

You have not provided me with excellent customer service, ISP. Particularly for a loyal customer of 5 years. While staying has the advantages of me not having to do a damn thing except enjoy lower bills, this irks me enough to wonder if I might be able to get even faster speeds for slightly more money with just about anyone else. Loyalty counts, and shitty customer service drags your brand down.

So, his advice to me, and mine to you, is check in with your ISP frequently to see if they’re screwing you around by inaction. :P

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Facebook’s behavioral targeting sucks

While I don’t exactly want facebook telling the world what I bought at amazon, a bit of true personalization wouldn’t kill them. My profile clearly states I am 1) a man who is 2) interested in other men. Yet for some reason, they keep serving ads like this:
Facebook | Home - Mozilla Firefox (Build 2007112718)

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vod:pod all breaky

Weirdly, the vodpod widget (in my right hand bar) is still displaying correctly and clips I’ve collected will still show, but I can’t add any, and, well, this is the homepage:

Vodpod  Page Not Found - Mozilla Firefox (Build 2007112718)

Hopefully, this is just a “We’re a two man shop, and both of us are away for the holidays” thing, and not a n “Uh oh, the copywrite trolls just ate our baby” thing.

What I was TRYING to collect is this lil gem from AOL, a spoof mashup of don’t tase me bro, Chris Crocker, and Miss Teen USA:

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